Telephone-answering services (№21540)

Link to original

Publication date

Description

1. Section I. Contracting authority
   1. Name, addresses and contact point(s)
      Radian Group
      Collins House, Bishopstoke Road
      Eastleigh
      SO50 6AD
      United Kingdom
      Contact point(s): SO50 6AD
      Internet address(es):
      General address: http://www.radian.co.uk/
      
      
      
      
   2. Type of the contracting authority
      Ministry or any other national or federal authority, including their regional or local sub-divisions
      
   3. Main activity
      Housing and community amenities
      
   4. Contract award on behalf of other contracting authorities
      The contracting authority is purchasing on behalf of other contracting authorities: no
      
2. Section II. Object of the contract
   1. Description
      1. Title attributed to the contract by the contracting authority
         

         Out of Hours Telephony Service.

      2. Type of contract and location of works, place of delivery or of performance
         Services
         Main site or location of works, place of delivery or of performance:

         Eastleigh, Hampshire, United Kingdom.

      3. Information about a public contract, a framework agreement or a dynamic purchasing system (DPS)
         
      4. Short description of the contract or purchase(s)
         

         Radian are an award winning organisation, employing over 1 200 staff, providing nearly 21 000 affordable homes in Berkshire, Buckinghamshire, Dorset, Hampshire, Isle of Wight, Surrey, Sussex and Wiltshire.

         The majority of our stock is general needs housing, but also includes a significant portfolio of sheltered and supported housing, together with key worker accommodation, shared ownership, market rent and private sale properties.

         Residents are able to benefit from tailored services that meet local needs. We value and promote diversity and are committed to equality of opportunity for all.

         Contract Length: Initial term of 3 years with an option to extend for a further 2 x 12 month periods.

         Contract Value/Range: Radian estimates that the contract value will be approximately 200 000 - 250 000 GBP.

         Radian are looking to procure an ‘Out of Hours Telephony Services’ contract to cover all hours and periods when the Customer Service Centre is closed.

         Radian is looking for a high quality solution for the specified contract from high quality providers that deliver a service that is demonstrably focused around the needs of Radian.

         The contract for the provision of the service is expected to commence 1.2.2017, exact dates to be agreed.

      5. Common procurement vocabulary (CPV):
         79510000, 79500000
         
      6. Information about Government Procurement Agreement (GPA):
         The contract is covered by the Government Procurement Agreement (GPA): no
         
   2. Total final value of contract(s):
      
      1. Total final value of contract(s):
         Value: 250 000.00 GBP
         Excluding VAT
         
4. Section IV. Procedure
   1. Type of procedure
      1. Type of procedure
         Open
         
   2. Award criteria
      1. Award criteria
         The most economically advantageous tender in terms of
         
      2. Information about electronic auction
         An electronic auction will be used: no
         
   3. Administrative information
      1. File reference number attributed by the contracting authority
         

         P/HCS/CS 0415

      2. Previous publication(s) concerning the same contract
         
5. Section V. Award of contract
   Contract No: P/HCS/CS 0415 Lot title:

   Provision of Out of Hours Telephony Services

   1. Date of contract award decision
   
   2. Information about offers:
   3. Name and address of economic operator in favour of whom the contract award decision has been taken:
   Agilisys Ltd
   One Hammersmith Broadway, Hammersmith
   London
   W6 9DL
   United Kingdom
   Contact point(s): W6 9DL
   4. Information on value of contract:
   Initial estimated total value of the contract
   Value: 250 000.00 GBP
   Excluding VAT
   If annual or monthly value
   Number of years: 5
   5. Information about subcontracting
   The contract is likely to be sub-contracted: no
   
   
   
6. Section VI. Complementary information
   1. Information about European Union funds
      The contract is related to a project and/or programme financed by European Union funds: no
      
   2. Additional information
      
   3. Procedures for appeal
      1. Body responsible for appeal procedures
         
         
      2. Lodging of appeals
         
      3. Service from which information about the lodging of appeals may be obtained
         
         
   4. Date of dispatch of this notice
      09.02.2017