Telecommunications services (№2464568)

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Publication date

Description

1. Section I
   1. Name and addresses
      British Council
      10 Spring Gardens
      London
      United Kingdom
      E-mail: [email protected]
      
   2. Type of the contracting authority:
      Body governed by public law
      
   3. Main activity:
      Other activity: 10
      
2. Section II
   1. Scope of the procurement:
      1. Title:
         

         British Council MENA Contact Centre.

         
         
      2. Main CPV code:
         64200000
         
      3. Type of contract:
         Services
         
      4. Short description:
         

         The primary objective of this requirement is to find a suitable service provider within the Middle East and North Africa (MENA) region, to manage and run the British Council MENA Contact Centre to ensure consistency, efficiency, security, integrity, standardisation and scalability in the delivery process across the region.

         
         
      5. Information about lots:
         This contract is divided into lots: no
      6. Total value of the procurement:
         Value excluding VAT: 1 000 000.00 GBP
   2. Description
      1. Title:
         
      2. Additional CPV code(s):
         
         
      3. Place of performance:
         Main site or place of performance:

         Middle East North Africa Region.

         
         
      4. Description of the procurement:
         

         The primary objective of this requirement is to find a suitable service provider within the Middle East and North Africa (MENA) region, to manage and run the British Council MENA Contact Centre to ensure consistency, efficiency, security, integrity, standardisation and scalability in the delivery process across the region.

         
         
      5. Award criteria:
         Cost criterion - Weighting: 40
         
      6. Information about options:
         Options: no
      7. Information about European Union funds:
         The procurement is related to a project and/or programme financed by European Union funds: no
      8. Additional information:
         
3. Section IV
   1. Description:
      1. Type of procedure:
         Open procedure
      2. Information about a framework agreement or a dynamic purchasing system:
         
      3. Information about electronic auction:
         
      4. Information about the Government Procurement Agreement (GPA):
         The procurement is covered by the Government Procurement Agreement: yes
   2. Administrative information:
      1. Previous publication concerning this procedure:
         Notice number in the OJ S: 2016/S 151-274403
         
      2. Information about termination of dynamic purchasing system:
         
      3. Information about termination of call for competition in the form of a prior information notice:
         
4. Section V
   2. Award of contract
      1. Date of conclusion of the contract: 2017-08-01
         
      2. Information about tenders:
         Number of tenders received: 9
         Number of tenders received from tenderers from other EU Member States: 2
         Number of tenders received from tenderers from non-EU Member States: 7
         Number of tenders received by electronic means: 9
         The contract has been awarded to a group of economic operators: no
      3. Name and address of the contractor:
         Raya Contact Center
         Raya Corporation Building, 26th of July Road, Touristic Zone
         Cairo
         12568
         Egypt
         The contractor is an SME: no
      4. Information on value of the contract/lot (excluding VAT):
         Initial estimated total value of the contract/lot: 1 000 000.00 GBP
         Total value of the contract/lot: 1 000 000.00 GBP
         
      5. Information about subcontracting:
         
         
5. Section VI
   1. Additional information
      
   2. Procedures for review
      1. Review body
         British Council
         London
         United Kingdom
         
      2. Body responsible for mediation procedures
         
         
      3. Service from which information about the review procedure may be obtained
         
         
   3. Date of dispatch of this notice
      2017-08-11