Number: 2856714
Country: United Kingdom
Source: TED
Tender for Consultancy and Business Support for The Implementation of new IT Operating Model.
The successful consultant will be expected to:
— Present an overview of their approach to supporting the implementation of a detailed plan to deliver the key work streams associated with a new ‘best in class’ IT operating model.
— Demonstrate a clear understanding of our corporate strategy and vision and demonstrate their willingness to share in the success of its implementation.
— Demonstrate clear arrangements to allow for effective project and contract management.
— Detail the experience and qualifications of the resource team dedicated to support and assist the implementation of a new IT operating model.
— Detail the benefit and value to Choice Housing that you would bring in consideration as a longer term partner in contrast to shorter-term engagements.
The Choice Housing IT strategy has been developed in conjunction with business stakeholders; gaining their input to better understand their vision of the future and how our IT organisation must evolve to meet the changing needs of the business and tenants. In tandem with the strategy development, an IT effectiveness review was undertaken to assess current capabilities to help inform a best practice IT operating model. This As-Is environment assessment provided us with a baseline of current capacity, processes and policy.
To implement the IT Strategy a gap analysis was completed; it identified 4 themes:
— Right-speed IT and Innovation;
— Business Engagement;
— Business Improvement, and
— The Business of IT (Governance).
New IT roles and responsibilities have been agreed by the Associations board to strengthen the ICT function. In addition to the 5 existing IT staff a further seven new roles will be recruited from July 17 to October 17.
A plan has been created to provide our IT department with a blueprint to guide future development for activity to embed best practice policies, controls and industry standard service processes. A range of works streams and associated IT initiatives have been prioritised to help us improve our overall IT effectiveness.
An IT manifesto has been defined to guide and inform ICT investment and activity and the role of IT over the next 4 years.
Our IT model will:
— Continue to be accountable for the delivery of all ICT services across the business, integrating an optimum blend of internal and external resources to provide the appropriate service levels required by the business effectively, while minimising cost;
— Continue to safeguard data and system integrity across the business, but re-orientate itself to support the businesses demand for innovation and technology investment — becoming a ‘Business Leader’ enabling business directorates to achieve their strategic business plans and objectives; and
— Get closer to the business, establishing a stronger 2-way relationship in which both IT and the business understand and agree respective responsibilities for maximising investment and innovation, while minimising risk to the business.
