Staff training services (№7285277)

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Publication date

Description

1. Section I
   1. Name and addresses
      Capita Business Services
      5th Floor, Fort Dunlop, Fort Parkway, Erdington
      Birmingham
      B24 9FD
      United Kingdom
      E-mail: [email protected]
      
   2. Type of the contracting authority:
      Other type: Framework
      
   3. Main activity:
      Other activity: Learning and Development
      
2. Section II
   1. Scope of the procurement:
      1. Title:
         

         GW6877 | Administering Unified Contact Centre A Enterprise stages 1 and 2 (AUCCE)-Deploying Unified Contact Centre Enterprise (DUCCE) | HMRC

         
         Reference number: GW6877
         
      2. Main CPV code:
         80511000
         
      3. Type of contract:
         Services
         
      4. Short description:
         

         HMRC is looking to appoint a provider to deliver training on Administering Unified Contact Centre A Enterprise stages 1 and 2 (AUCCE)-Deploying Unified Contact Centre Enterprise (DUCCE) to 4 delegates preferably in Newcastle or Salford.

         
         
      5. Information about lots:
         This contract is divided into lots: no
      6. Total value of the procurement:
         Value excluding VAT: 32 012.20 GBP
   2. Description
      1. Title:
         
      2. Additional CPV code(s):
         
         
      3. Place of performance:
         Main site or place of performance:

         HMRC.

         
         
      4. Description of the procurement:
         

         HMRC is looking to appoint a provider to deliver training on Administering Unified Contact Centre A Enterprise stages 1 and 2 (AUCCE)-Deploying Unified Contact Centre Enterprise (DUCCE) to 4 delegates preferably in Newcastle or Salford.

         
         
      5. Award criteria:
         Quality criterion - Name: Quality / Weighting: 60
         Price - Weighting: 40
         
      6. Information about options:
         Options: no
      7. Information about European Union funds:
         The procurement is related to a project and/or programme financed by European Union funds: no
      8. Additional information:
         
3. Section IV
   1. Description:
      1. Type of procedure:
         
      2. Information about a framework agreement or a dynamic purchasing system:
         
      3. Information about electronic auction:
         
      4. Information about the Government Procurement Agreement (GPA):
         The procurement is covered by the Government Procurement Agreement: no
   2. Administrative information:
      1. Previous publication concerning this procedure:
         
      2. Information about termination of dynamic purchasing system:
         
      3. Information about termination of call for competition in the form of a prior information notice:
         
4. Section V
   1. Contract No: GW6877
      Title:

      Administering Unified Contact Centre A Enterprise stages 1 and 2 (AUCCE)-Deploying Unified Contact Centre Enterprise (DUCCE)

      
      
   2. Award of contract
      1. Date of conclusion of the contract: 2016-08-03
         
      2. Information about tenders:
         Number of tenders received: 1
         The contract has been awarded to a group of economic operators: no
      3. Name and address of the contractor:
         Global Knowledge
         Mulberry Business Park, Fishponds Road
         Wokingham
         RG41 2 GY
         United Kingdom
         The contractor is an SME: yes
      4. Information on value of the contract/lot (excluding VAT):
         Initial estimated total value of the contract/lot: 48 000.00 GBP
         Total value of the contract/lot: 32 012.20 GBP
         
      5. Information about subcontracting:
         
         
5. Section VI
   1. Additional information
      

      Supplier Size: Medium.

      Contract Start Date: 3.8.2016.

      Contract End Date: 28.2.2017.

      
      
   2. Procedures for review
      1. Review body
         Capita Business Services
         Birmingham
         United Kingdom
         
      2. Body responsible for mediation procedures
         Capita Business Services
         Birmingham
         United Kingdom
         
      3. Service from which information about the review procedure may be obtained
         

         N/A.

         
         Capita Business Services
         Birmingham
         United Kingdom
         
   3. Date of dispatch of this notice
      2018-04-03