Benefit services (№9689464)

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Description

1. Section I
   1. Name and addresses
      London Borough of Hillingdon
      London
      Hillingdon
      London
      United Kingdom
      Telephone: +44 1895556354
      E-mail: [email protected]
      
   2. Type of the contracting authority:
      Regional or local authority
      
   3. Main activity:
      General public services
      
2. Section II
   1. Scope of the procurement:
      1. Title:
         

         Provisin of a Revenue and Benefits Service

      2. Main CPV code:
         75310000, 75110000, 79510000, 79500000, 72500000, 72310000
         
      3. Type of contract:
         Services
         
      4. Short description:
         

         The contract will be for the provision of high quality services relating to the processing of Revenues and Benefits related work. Therefore, the Council is inviting tenders for this contract and is interested in exploring the possibility of further extending the scope of the contract to include additional volumes and service elements.

         The Council’s existing contract involves the following service provisions and it is the Council’s aim to re-tender for these services:

         — Fixed output Council Tax day to day correspondence processing,

         — Council Tax Recovery from liability order to bailiff return,

         — Full Administration, Collection and Recovery of NNDR including telephone contact centre,

         — The preparation and completion of Non Domestic Rates Returns,

         — Scanning and Indexing of Council Tax, Business Rates and Benefit documentation,

         — Contact Centre for receiving Council Tax and Benefits telephone calls.

         Contract Start Date: TBC

      5. Information about lots:
         This contract is divided into lots: no
      6. Total value of the procurement:
         Value excluding VAT: 5 386 000.00 GBP
   2. Description
      1. Title:
         
      2. Additional CPV code(s):
         75110000, 79510000, 79500000, 72500000, 72310000
         
      3. Place of performance:
         
      4. Description of the procurement:
         

         The contract will be for the provision of high quality services relating to the processing of Revenues and Benefits related work. Therefore, the Council is inviting tenders for this contract and is interested in exploring the possibility of further extending the scope of the contract to include additional volumes and service elements.

         The Council’s existing contract involves the following service provisions and it is the Council’s aim to re-tender for these services:

         — Fixed output Council Tax day to day correspondence processing,

         — Council Tax Recovery from liability order to bailiff return,

         — Full Administration, Collection and Recovery of NNDR including telephone contact centre,

         — The preparation and completion of Non Domestic Rates Returns,

         — Scanning and Indexing of Council Tax, Business Rates and Benefit documentation,

         — Contact Centre for receiving Council Tax and Benefits telephone calls.

         The Council will maintain responsibility for providing face to face reception services both at the Civic Centre and One Stop Shop and responsibility for systems administration and the management of the annual subsidy claim. The Council will also be responsible for the assessment of all housing benefits and council tax reduction claims in addition to the appointment of enforcement agents.

         The Contract will be for an initial term of 5 (five) years extendable at Hillingdon"s sole option for a period of 2 (two) x 2 (two) year, giving a total of 9 (Nine) years (the Term).

         The Contracting Authority anticipates that the Business Transfer Directive 2001/23/EC as implemented by the Transfer of Undertakings (Protection of Employment) Regulations 2006, will apply to the transfer of personnel from the incumbent contractor under this procurement. The contracting authority"s detailed requirements will be set out in the Contract Documents.

         Contact Start Date: TBC

      5. Award criteria:
         
      6. Information about options:
         Options: yesDescription of options:

         The Contract will be for an initial term of 5 (five) years extendable at Hillingdon"s sole option for a period of 2 (two) x 2 (two) year, giving a total of 9 (nine) years (the Term).

      7. Information about European Union funds:
         The procurement is related to a project and/or programme financed by European Union funds: no
      8. Additional information:
         
3. Section IV
   1. Description:
      1. Type of procedure:
         Open procedure
      2. Information about a framework agreement or a dynamic purchasing system:
         
      3. Information about electronic auction:
         
      4. Information about the Government Procurement Agreement (GPA):
         The procurement is covered by the Government Procurement Agreement: yes
   2. Administrative information:
      1. Previous publication concerning this procedure:
         
      2. Information about termination of dynamic purchasing system:
         
      3. Information about termination of call for competition in the form of a prior information notice:
         
4. Section V
   2. Award of contract
      1. Date of conclusion of the contract: 2017-02-22
         
      2. Information about tenders:
         Number of tenders received: 1
         The contract has been awarded to a group of economic operators: no
      3. Name and address of the contractor:
         Liberata UK Ltd
         1st Floor, Wood Street
         London
         EC2V 7AN
         United Kingdom
         The contractor is an SME: no
      4. Information on value of the contract/lot (excluding VAT):
         
         Total value of the contract/lot: 5 386 000.00 GBP
         
      5. Information about subcontracting:
         
         
5. Section VI
   1. Additional information
      
   2. Procedures for review
      1. Review body
         High Court of England and Wales, Royal Courts of Justice
         Strand
         London
         WC1A 2LL
         United Kingdom
         
      2. Body responsible for mediation procedures
         London Borough of Hillingdon
         Civic Centre
         Uxbridge
         UB8 1UW
         United Kingdom
         Telephone: +44 1895556354
         
      3. Service from which information about the review procedure may be obtained
         London Borough of Hillingdon
         Civic Centre
         Uxbridge
         UB8 1UW
         United Kingdom
         Telephone: +44 1895556354
         
   3. Date of dispatch of this notice
      2018-08-24